Accessibility — Debt Freedom Center
(855) 672-1002
Accessibility

Accessibility Statement

Debt Freedom Center is committed to making our website and services accessible to every user, regardless of ability. This page outlines the steps we take, the standards we work toward, and how to reach us if you need assistance.

Last updated: August 22, 2026
Tampa, FL 33602

Inclusive by Design

We believe that access to a fair loan process shouldn't be restricted by barriers of any kind — including digital ones. Our goal is to ensure that every user, regardless of disability, assistive technology, or browsing environment, can engage with Debt Freedom Center fully and effectively.

01
Accessibility Standards We Follow

Debt Freedom Center works to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as published by the World Wide Web Consortium (W3C). These guidelines are organized around four core principles:

  • Perceivable: Content is presented in ways that all users can detect — including through text alternatives, captions, and sufficient color contrast
  • Operable: All interface components and navigation are usable via keyboard, voice, or alternative input devices
  • Understandable: Text and interface behavior are clear, consistent, and predictable for all users
  • Robust: Content is compatible with a wide range of current and future assistive technologies

We conduct periodic accessibility audits and continue to evaluate our platform against these standards as our site evolves.

02
Accessibility Features on Our Platform

We have implemented a range of features designed to support users with diverse needs and preferences:

Semantic HTML Structure
Proper heading hierarchy, landmark regions, and meaningful link text throughout
Keyboard Navigation
Full site navigation without requiring a mouse, including visible focus indicators
Alt Text on Images
Descriptive alternative text on all informational images for screen reader users
Color Contrast
Text and interface elements maintain WCAG AA contrast ratios for readability
Scalable Text
All text can be resized up to 200% without loss of content or functionality
Skip Navigation
Skip-to-content links allow keyboard users to bypass repeated navigation blocks
03
Known Limitations & Ongoing Work

While we strive to meet WCAG 2.1 AA standards across all pages, we acknowledge that some areas of our platform may not yet fully conform. Known areas under active improvement include:

  • Certain third-party embedded components — such as lender application forms — may have accessibility limitations outside our direct control
  • Some older PDF documents may lack full screen-reader optimization — we are working to remediate these
  • Video content published prior to 2025 may not include captions — new content is captioned by default

Help us find what we've missed: if you encounter a barrier that isn't listed here, please let us know — your feedback directly informs our roadmap.

04
Compatible Assistive Technologies

Our platform has been tested and is designed to work with the following assistive technologies and browsing environments:

  • Screen readers including NVDA, JAWS, VoiceOver (macOS and iOS), and TalkBack (Android)
  • Keyboard-only navigation using standard and extended keyboards
  • Voice control software including Dragon NaturallySpeaking and Apple Voice Control
  • Browser zoom up to 400% with reflow enabled for mobile and desktop viewports
  • High-contrast display modes on Windows and macOS

We recommend using the latest version of Chrome, Firefox, Safari, or Edge for the best accessible experience. If you encounter compatibility issues with a specific technology, please contact us so we can investigate.

05
Feedback & Accessibility Support

We welcome feedback from all users. If you experience any difficulty accessing content, checking your rate, or navigating our platform, please reach out directly. We are committed to responding within two business days and providing a reasonable accommodation or accessible alternative where possible.

Phone
(855) 672-1002
Address
740 Harborview Drive, Suite 300, Tampa, FL 33602
Hours
Mon – Fri, 8:00am – 8:00pm ET
Debt Freedom Center
Your Path to Freedom
(855) 672-1002
[email protected]
Mon – Fri
8:00am – 8:00pm ET
740 Harborview Drive, Suite 300
Tampa, FL 33602